The company meets and/or exceeds customer needs and expectations by consistently providing superior products and services, truly caring for each customer, and by building enduring relationships with customers.

The company provides a favorable return to shareholders, competitive prices to customers, timely payment to suppliers, and security and well-paying jobs for employees.

Employees develop and utilize their full potential in an environment conducive to performance excellence, full participation, and personal and organizational growth.

Senior leaders create and sustain customer focus, company values, directions, and performance expectations. They provide a leadership system that promotes performance excellence, learns and improves, and addresses its societal responsibilities.